Welcome to our FAQ section! Here you can find answers to frequently asked questions about our products, services, and policies. If you have any further questions, please feel free to contact our customer service team!
1. What are your shipping methods and delivery times?
We offer several shipping options:
Standard Delivery: Typically takes 7 business days
Express Delivery: Typically takes 3 business days
Overnight Delivery: Delivered the next business day.
Please note that delivery times may vary depending on your location and the carrier.
2. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on the destination. Please provide your address at checkout so we can provide you with a shipping quote.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through our website or the logistics carrier’s website.
4. What is your return policy?
Most brand new, unopened items can be returned within 30 days of receipt for a full refund. For more details, please see our refund and return policy.
5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving it. We will assist you with a replacement or refund.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Orders that have not yet been processed can usually be modified or cancelled. Once the order has been shipped, you will need to initiate the return process.
7. How do I contact customer service?
You can contact our customer service team through the following methods:
Email: resolve@snoozepodpets.com
8. What payment methods do you accept?
We accept a variety of payment methods, including:
Credit/Debit cards (Visa, MasterCard, American Express)
For security reasons, we do not store payment information.
9. What should I do if my question is not answered here?
If you have any further questions or need further assistance, please contact our customer service team by email or phone. We are always ready to help!
Thank you for visiting our FAQ section! We appreciate your support and hope you have a pleasant experience using our services.