Thank you for shopping at www.snoozepodpets.com. We hope you are completely satisfied with your purchase. If you are not satisfied with your order, please see our refund and return policy below.
1. Return Eligibility
Most brand new, unopened items can be returned within 30 days of receipt for a full refund. Returned items must meet the following conditions:
Unused and in the same condition as when you received them.
Original packaging, including all labels and tags.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Please contact our customer service team via email to obtain a Return Authorization (RMA) number.
Prepare the Package: Please include the RMA number and a copy of your receipt or proof of purchase in the package.
Return the Item: Please return the item to the address provided by our customer service team. You will be responsible for return shipping costs unless the return is due to a product defect or incorrect shipment.
3. Refund Process
Once we receive your returned item, we will check it and notify you of the refund status. If your return request is approved, we will process your refund via your original payment method. Refunds may take up to 10 business days to arrive.
4. Exchanges
If you need to exchange the size, color, or style of the item, please contact our customer service team for further guidance. Exchanges are subject to availability.
5. Damaged or Defective Items
If you receive damaged or defective items, please contact us within 48 hours of receipt. We will arrange a replacement or full refund based on your request and availability.
6. Non-Returnable Items
The following items are non-returnable:
Products with obvious signs of use
Products past the return period
7. Changes to this Policy
We reserve the right to modify this refund and return policy at any time. The revised policy will take effect immediately upon publication on this website. Please check this policy regularly for the latest information.
8. Contact Us
If you have any questions about our refund and return policy, or need assistance with returns, please contact us:
Email: resolve@snoozepodpets.com
Thank you for shopping at our store! We greatly appreciate your patronage and hope you enjoy your shopping experience.